Donation Requests

How Should I Address Donation Requests with My Manager?

We have a tight sales budget, but there are times when a client requests we donate our products for a cause they are supporting. How do I approach management for approval of these donation requests? – Patty in Bethesda, MD  Answer: Every business has a responsibility to be a good partner in the community. This responsibility is demonstrated by actions, …

Event Invites

How Should I Handle Event Invites I do Not Want?

I am constantly invited to client events or ballgames after work and on weekends. How do I gracefully decline these event invites? – Tara in Denver, CO  Answer: Building rapport with clients requires time, attention, and genuine interest. Receiving an invitation from a customer is a compliment, and it speaks to the relationship you have fostered. It’s important to view …

Superficial Networking

How to Trade Superficial Networking for Real Connections

I feel like the networking events I go to are superficial. People swap business cards and never hear from one another. What am I missing? How can I get past the superficial networking and make valuable connections? – Melissa in Davenport, Iowa  Answer: When you hold a preconceived notion about a situation, it’s far more likely to be fulfilled. You’ve …

How to Handle an Uneven Distribution of Leads

How to Handle an Uneven Distribution of Leads

Our company distributes the leads that come in to the sales reps. A disturbing pattern has emerged. Our sales manager gives the best leads – multi-million-dollar opportunities – to the male sales reps. The women reps get the leftover one-offs. Do I point this out to our manager or go right to HR? How should I handle this uneven distribution …

Holiday Politics

How to Navigate Holiday Politics in a Divided Family

The holidays are just around the corner, and I’m stressed about the political conversations that will certainly come up. My family has very strong political opinions, and they’re very different from my own. I hate engaging in these conversations and would rather avoid them altogether. How can I politely tune my family out when politics come up? – Andi in …