Art of Conversation

The Art of Conversation: How to Speak Well & Listen Better

The value of good conversation skills cannot be understated. While we live in a society that encourages and fosters excellent speaking, there’s another aspect of conversation that’s even more important: listening. They say there’s a reason we have two ears and one mouth. To get anywhere in life, it’s important that you develop the art of active listening in addition …

Spice Up Your Content Mix

Spicy Content: How to Keep Your Clients’ Interest

We have all developed standard messaging, processes, and steps to pursue and close sales. Even so, it’s vital that we take a step back every 10 weeks or so to re-tool and re-frame. Reconsider the content you’re sending out, the look and feel of the message, the methods of communication delivery, the ease for interaction with our clients and prospects, …

I Hate Your Boyfriend - show she deserves better

I Love You But I Hate Your Boyfriend: How to Show She Deserves Better

What do you do when someone you care deeply about is in a relationship with someone who’s just… terrible? We all know the trope of an evil step-mother, and many of us have suffered after our parents’ divorce and their subsequent relationships with lame creeps. Most of us have had friends with awful boyfriends or girlfriends. You may even have …

How to Reevaluate the Conversation in the #MeToo Era - Best Practices

How to Reevaluate the Conversation in the #MeToo Era

Recently I had a conversation about work with a friend that gave me pause. During our discussion, we came to the topic of the changing dynamics in the workplace in light of the #MeToo movement. My friend, let’s call her Nancy, said something that initially left me bereft of a response. Nancy felt that the movement was creating a negative …

Effective Voicemail

Top Tips for Effective Voicemail

Voicemails are an integral component of sales success. They can be a powerful tool to connect, provide information, and build relational capital. However, not all sales people utilize voicemail effectively. I assert that some use it so poorly that it produces a negative, rather than a positive, result. Pointless, rambling, static voicemails ending with the incredibly hasty phone number are …