In my early twenties, I read The Grand Sophy by Georgette Heyer. I was riveted by the title character, who said, “Nothing makes you so angry as knowing you are in the wrong.” That single sentence has had a profound effect on how I handle situations of missteps and blunders throughout my life. Not only has it helped guide my …
How to Manage a Major Invoicing Delay
We have a long-term relationship with a well-known firm. Our sales representative does a great job, and the overall product and service quality are excellent. The problem is invoicing. We cannot get our invoices in a timely manner. We have complained about this issue and had meetings about it, and yet our invoices still show up months after the order …
Recovering From a Misstep
Sales is a tricky business that requires excellent people skills as you build trust with your clients. But no matter how much you’ve mastered the art of sales, you’ll still make mistakes from time to time. What kinds of missteps can occur during the sales process? What about client relationships – are missteps more serious and harder to overcome? Moreover, how …