In my early twenties, I read The Grand Sophy by Georgette Heyer. I was riveted by the title character, who said, “Nothing makes you so angry as knowing you are in the wrong.” That single sentence has had a profound effect on how I handle situations of missteps and blunders throughout my life. Not only has it helped guide my …
4 Steps to Deliver Constructive Criticism to Difficult Employees
Regardless of how incredible your colleagues are, you will, from time to time, need to deliver them some constructive criticism. How do you do so effectively without getting a defensive or negative reaction? It starts with understanding why an employee is difficult. Does she simply have a different communication or working style? Does he become defensive or angry when receiving …